Troubleshooting
Unit Communications Offline Alarm
Description of Fault
A CATALYST Unit Communications Offline Alarm is an indication that a unit controller has lost connection to the CATALYST network.
A CATALYST Unit Communications Offline Alarm will automatically reset when the unit has regained connectivity to the network.
Possible Causes
A CATALYST Unit Communications Offline Alarm is typically caused by:
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Interruption of power at the unit.
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Uncommunicative radio.
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Loose cable connection from the controller to client radio.
Troubleshooting
eIQ Platform
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Right click on unit name and click ping.
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If the ping does not bring the unit back online, then contact Transformative Wave.
Site
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Verify that the unit disconnect is in the ON position.
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Verify that there is proper low voltage in the unit and that the smoke detector is not tripped.
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Check for power lights on the CATALYST controller.
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Verify that the client radio has power and signal lights on the status bar.
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Verify good cable connections between the radio and the controller.
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If the unit remains offline, contact Transformative Wave for further assistance at technical@twavetech.com or (855) 867-2333.