eIQ Platform Support

Work-around for TLS issues when using the eIQ Platform 

Recent browser updates have included a change that impacts the way the eIQ Platform displays unit live views on the webpage. The primary impact is an error page when attempting to navigate to live views.​

Transformative Wave recommends downloading and installing Firefox as an alternative browser. It can be downloaded here:https://www.mozilla.org/en-US/firefox/new/

 

You will need to re-enable TLS 1.0 and 1.1 security protocols from the browser. To do so, please navigate your Firefox browser to the following web address: https://eiqwest.eiqplatform.com:13009

 

From there, you will need to click the following prompt: After you enable, you will see the following:

TLS Warning.jpg

After you enable TLS 1.0 and 1.1 you will see the following

TW Login.jpg

That's it. Please restart your browser once you reach the page above and navigate normally to eiqplatform.com.
Thank you for your understanding and continued use of the eIQ Platform.

This is a one-time change and after enabled, site live views will continue to function.


Please send any questions you may have to support@twavetech.com